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@6a6b38eb-0b76-431c-a729-736fc1e78837

SERGEI SHVETSOV

Technical Support Specialist L1–L2 (English language) / Automation Engineer

Rostov-on-Don, Russia
https://github.com/SergeiDevOps/Docker_project
About me
Work experience Total work experience 12 years
Automation Engineer / L1–L2 Technical Support Specialist Region Kass LLC
Russia, Rostov-on-Don
June 2025 – December 2025 (6 months)  •  Full-time
Waiter Royal Caribbean International
United States, MIAMI
May 2019 – February 2025 (6 years)  •  Contract
Waiter Assistant Britannia Ships Services (2014), Ltd
Bahamas, The, Nassau
May 2018 – December 2018 (7 months)  •  Contract
Assistant Department Manager Government Organization
Russia, Grozny
November 2014 – November 2017 (3 years)  •  Full-time
Radio Operator / Communications Technician Government Organization
Georgia, Dzau
June 2013 – June 2014 (a year)  •  Full-time
Sales Consultant MegaFon Retail JSC
Russia, Rostov-on-Don
July 2012 – May 2013 (10 months)  •  Full-time
Education
Computer technology (DevOps)ITMO (Saint Petersburg National Research University of Information Technologies, Mechanics and Optics) Saint-Petersburg
Russia
Graduated at 2024  •  Higher
Linguistics and JournalismRostov State University of Economics (RSUE)
Russia
Graduated at 2020  •  Bachelor
Social and Cultural Service and TourismSochi State University
Russia
Graduated at 2012  •  Higher
Languages

Russian

Mastery of proficiency (C2)

English

Upper intermediate (B2)

Skills and technologies
User Technical Support
Multitasking in high-load environments
SLA-driven support (24/7 operations)
Customer-oriented approach
Results-oriented mindset
Helpdesk systems
Windows 7/8/10
Linux
Software installation and configuration
TCP/IP networking
HTML
JSON
REST API
DevOps & Infrastructure
Docker
Docker-compose
Kubernetes (basic)
Nginx
CI/CD
GitHub Actions
Jenkins
Databases
MySQL
PostgreSQL
Automation
Bash
Python
Ansible (basic)
Version Control
Git
Gradle
English (Upper-Intermediate / C1)